Blox Terms of Service
Effective Date: June 6 2025
By accepting these Merchant Terms of Service (this “Agreement”) or by accessing or using the Service (as defined below) provided by Blox Labs, Inc. (“Blox,” “we,” “us,” or “our”), you agree to be bound by this Agreement. If you are using the Service on behalf of a company, you represent that you have authority to bind that company, and all references to “you” and “your” refer to that company.
You may not use the Service unless you agree to this Agreement. By clicking “I Accept,” “I Agree,” “Sign Up,” or otherwise using the Service, you agree to be bound by this Agreement. If you do not accept this Agreement, you are not authorized to use the Service.
1. YOUR AGREEMENT
1.1 Modifications
Blox may modify this Agreement at any time upon notice to you. Email notice or an announcement in the Blox Merchant Portal (the “Merchant Portal”) constitutes sufficient notice. Your continued use of the Service after a modification becomes effective constitutes your acceptance of the modification. If you do not agree, your sole remedy is to stop using the Service.
1.2 Structure of the Agreement
If you register for a free trial, no fees apply during the trial period. If you install the Service through the Shopify App Store, fees (if any) will be billed through Shopify in accordance with their billing policies. Alternatively, if you and Blox enter into a separate order form (an “Order Form”), that Order Form will specify applicable fees and Service details, and is incorporated into this Agreement. In the event of conflict between an Order Form and this Agreement, the Order Form controls.
1.3 Scope of Service
Subject to your subscription via the Shopify App Store or an Order Form, Blox will provide the following services (collectively, the “Service”): Analytics Service – manual or automated fraud analytics performed by Blox’s fraud-analysis team and software.
2. REGISTRATION
2.1 Registration Requirements
To use the Service you must: (i) provide a valid email address and accurate registration details; (ii) be authorized to do business in your jurisdiction; (iii) have the legal power to enter into this Agreement; and (iv) not be prohibited by law from using the Service.
2.2 Your Responsibilities
You are solely responsible for obtaining any required payment‑gateway, acquiring‑bank, or other third‑party services (“Merchant Providers”) and for complying with all applicable laws—including, without limitation, PCI‑DSS and PA‑DSS requirements—when collecting, securing, or transmitting payment or personal data.
2.3 Blox Technology
We may provide application programming interfaces (APIs), JavaScript snippets, software development kits, pixels, or other code (“Blox Technology”) to integrate the Service into your websites or apps (“Channels”). You must implement and maintain the Blox Technology consistent with our documentation. The Blox Technology may collect device, transaction, and other data as described in Section 8.
2.4 Authorized Users
Only your authorized employees, contractors, or agents (“Authorized Users”) may access the Service using credentials issued to you. You are responsible for all use of the Service under your accounts, including unauthorized use attributable to your failure to safeguard credentials.
3. TERM AND TERMINATION
3.1 Term of Agreement
This Agreement is effective on the date you first accept it and continues until terminated as set forth herein (the “Term”).
3.2 Service Term
If you execute an Order Form, the subscription term specified therein (the “Service Term”) begins upon Order Form acceptance and renews automatically for successive terms of the same length unless either party provides written non‑renewal notice at least thirty (30) days before the end of the current Service Term.
3.3 Termination of the Service
Blox may suspend or terminate the Service for any reason upon thirty (30) days’ notice. You may terminate the Service if Blox materially breaches this Agreement and fails to cure within thirty (30) days after written notice, or by providing timely non‑renewal notice under Section 3.2. Blox will not be liable for reimbursement, cost of cover, or damages arising from suspension or termination.
3.4 Effect of Termination
Except for termination by you under Section 3.3, you remain obligated to pay all fees accrued through the termination date. Upon termination you must cease all access to the Service, and Blox’s obligation to provide the Service will cease.
4. CERTAIN ACKNOWLEDGEMENTS
You acknowledge that the accuracy of the Service depends on the accuracy and completeness of data you provide. Blox is not responsible for errors or losses arising from inaccurate or incomplete data supplied by you. You are solely responsible for network connectivity to Blox and any delays or failures caused by the Internet or your systems.
5. PRICING AND PAYMENT
5.1 Fees
Fees and payment terms (including any minimum monthly commitments) are set forth in your Order Form or Merchant Portal. Fees are non‑refundable unless expressly stated otherwise in this Agreement.
5.2 Taxes
All fees are exclusive of applicable taxes, and you are responsible for payment of all taxes, duties, and similar charges, except for taxes based on Blox’s net income.
5.3 Payment Default
You agree to reimburse Blox for all costs incurred due to declined or reversed payments and for collection costs (including attorneys’ fees and interest) associated with your overdue amounts.
5.4 Merchant Portal
Your elected features, limits, and fees are displayed in the Merchant Portal. It is your responsibility to review this information for accuracy.
5.5 Dormant Accounts
Accounts with no activity for six (6) months may be deemed dormant. Blox may close dormant accounts with no balance or assess reasonable maintenance fees (not to exceed the available balance) on accounts with a balance.
6. LICENSE TO THE SERVICE; USE OF TRADEMARKS
6.1 License Grant
Subject to this Agreement, Blox grants you a personal, non‑exclusive, non‑transferable, non‑sublicensable, revocable license to use the Service and Blox Technology solely for your internal business purposes of detecting and preventing fraud, security threats, or other malicious behavior.
6.2 Usage Restrictions
Except as expressly permitted by Blox in writing, you will not: (i) transfer, sell, lease, or share the Service; (ii) allow anyone other than Authorized Users to access the Service; (iii) copy, modify, create derivative works of, reverse engineer, or attempt to discover source code for any Blox software; (iv) use the Service to build or improve a competing product; (v) introduce malicious code; (vi) provide Blox with sensitive personal information such as full payment‑card numbers, government identifiers, or data about minors under 13; (vii) benchmark or load‑test the Service in a disruptive manner; or (viii) use the Service in violation of applicable law, including the Fair Credit Reporting Act or Equal Credit Opportunity Act.
6.3 Termination of License
Your license to use the Service and any Blox intellectual property (“Blox IP”) terminates automatically upon termination of this Agreement.
6.4 Trademark License
You grant Blox a non‑exclusive, royalty‑free license to use your trademarks, trade names, and logos (“Your Marks”) for the limited purpose of identifying you as a Blox customer and describing Service outcomes (e.g., fraud‑loss reductions) in Blox marketing materials. All goodwill arising from use of Your Marks inures to your benefit.
7. CONFIDENTIALITY
7.1 Obligations
Each party will (i) maintain the confidentiality of the other party’s Confidential Information; (ii) protect such information with at least the same degree of care it uses for its own confidential information (and no less than a reasonable standard of care); and (iii) restrict disclosure to employees and agents who have a bona fide need to know and are bound by confidentiality obligations at least as protective as those herein.
7.2 Definition
“Confidential Information” means any non‑public information disclosed by or on behalf of a party that a reasonable person would consider confidential, including technical, business, and financial information and the terms of this Agreement, except information that (i) becomes publicly available without breach; (ii) was lawfully known to the receiving party without confidentiality obligation; (iii) is independently developed without use of the disclosing party’s information; or (iv) is rightfully obtained from a third party without restriction.
7.3 Compelled Disclosure
A party may disclose Confidential Information to the extent required by law or court order, provided it gives the disclosing party prompt notice (if legally permitted) to allow seeking a protective order.
8. REPRESENTATIONS, WARRANTIES, AND DATA PRIVACY
8.1 Representations and Warranties
You represent and warrant that (i) you have the right and authority to enter into this Agreement and to grant the rights herein; (ii) all registration and Order Form information is accurate and complete; (iii) you will use the Service only for your own business transactions and in compliance with all laws; and (iv) you have obtained all necessary consents from your customers to share their personal data with Blox for the purposes described herein.
8.2 Data Privacy and Licensed Data
You grant Blox and its affiliates a perpetual, worldwide, transferable, sublicensable license to use data you or your Channels provide (“Licensed Data”) for (a) providing the Service to you, (b) improving the Service, and (c) detecting fraud across the Blox network. Blox may combine Licensed Data with data from other merchants or third parties, provided Blox will not disclose your identity to other merchants without your consent.
8.3 No Backup Obligation
Blox is not obligated to back up or retain any data you provide.
8.4 Disclaimer
EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED “AS IS.” BLOX DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. BLOX DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR‑FREE.
8.5 Customer Metadata Sharing
If you choose to author and contribute metadata describing customer behavior (“Customer Metadata”) to a customer profile in your Merchant Portal, that Customer Metadata will be made visible to other merchants that (a) also use Blox and (b) already possess independent identifiers for the same customer derived solely from their own data. Blox will not disclose new personal identifiers to any merchant. You are solely responsible for ensuring that any Customer Metadata you submit is accurate, lawful, non‑defamatory, and shared with any required consents. You may withdraw Customer Metadata at any time by deleting it in the Merchant Portal. Blox does not verify Customer Metadata and disclaims all liability arising from its use.
9. LIMITATION OF LIABILITY
9.1 Limitation
To the maximum extent permitted by law, Blox’s total liability arising out of or relating to this Agreement will not exceed the fees paid by you to Blox during the six (6) months preceding the event giving rise to liability.
9.2 Exclusion of Damages
Blox will not be liable for any indirect, special, incidental, consequential, exemplary, punitive, or lost‑profits damages arising out of or relating to this Agreement, even if advised of the possibility of such damages.
9.3 Applicability
Some jurisdictions do not allow certain liability limitations; in such cases, the above limitations apply to the fullest extent permitted.
10. INDEMNIFICATION
10.1 By You
You will defend, indemnify, and hold harmless Blox and its affiliates from any claims, losses, damages, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising out of or relating to (i) your breach of this Agreement, (ii) your use of the Service, (iii) payment obligations to Blox, or (iv) negligence or willful misconduct by you or your representatives.
10.2 By Blox
Blox will defend, indemnify, and hold you harmless from third‑party claims alleging that the Service, when used as permitted hereunder, infringes a U.S. patent, copyright, or trade secret, except to the extent the claim arises from (i) your combination of the Service with products, data, or processes not provided by Blox, (ii) use of the Service for which no fee is charged, or (iii) your data or breach of this Agreement.
11. GENERAL
11.1 Force Majeure
Neither party is liable for delays or failures caused by events beyond its reasonable control.
11.2 Assignment
You may not assign this Agreement without Blox’s prior written consent. Blox may assign this Agreement at its discretion.
11.3 Notices
Blox will send notices to the email address on file for your account. You are responsible for keeping your email address current. Notices to Blox must be sent to legal@bloxlabs.com.
11.4 Severability
If any provision of this Agreement is held unenforceable, the remaining provisions remain in full force.
11.5 Entire Agreement
This Agreement (including any Order Form) constitutes the entire agreement between you and Blox regarding the Service and supersedes all prior agreements.
11.6 Non‑Waiver
Failure to enforce any provision of this Agreement is not a waiver of future enforcement.
11.7 Relationship of the Parties
The parties are independent contractors; nothing herein creates a partnership or joint venture.
11.8 Fair Credit Reporting Act
You acknowledge that Blox is not a consumer‑reporting agency and the Service is not a “consumer report” under the Fair Credit Reporting Act. You will not use the Service for credit eligibility, employment, or similar purposes regulated by the FCRA.
11.9 Governing Law
This Agreement is governed by the laws of the State of Colorado, without regard to conflict‑of‑law rules.
11.10 Arbitration
ALL DISPUTES arising out of this Agreement will be resolved by binding arbitration in Denver County, Colorado, in accordance with the Commercial Rules of the American Arbitration Association. THE PARTIES WAIVE CLASS‑ACTION RIGHTS.
11.11 Survival
Sections 3.4, 4–10, and 11 survive termination of this Agreement.
11.12 Subcontractors
Blox may use subcontractors to provide the Service and will ensure subcontractors are bound by obligations consistent with this Agreement regarding data privacy and security.
11.13 Feedback
If you provide feedback regarding the Service, Blox may use it without restriction.
11.14 Electronic Communications
By registering for the Service, you consent to receive all communications from Blox electronically, including via the Merchant Portal, subject to Section 11.3.
Contact
Questions about these Terms? Email legal@heyblox.com.